Refund policy
Policy
We do not offer refunds, only store credit. However, refunds are available if the item you received is faulty or damaged. Please damages and issues section below.
We have a 21-day online return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no strong odours, with tags, and in its original packaging.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible. To be eligible for a refund, you will need to send us timely proof of the defective or wrong item and send it back to us.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on swimwear or jewellery for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.
Returns Process
To return an item, it must be in its new, original condition with tags attached.
- Email us at team@parlournz.com with your order number
- At your own cost, send your purchase back to us at Parlour: 20/307 Barton Street, Hamilton, 3210 New Zealand. ATTN: Returns with your name and order number noted.
- Once received by us and checked that the item meets the criteria, a store-credit will be added to your account and you will be notified by email.
Please be aware that if returns to not meet the above criteria, we can not process the return and the item will be sent back to you.
Refunds
We will notify you once we’ve received the item that qualifies for refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.